Support & FAQ

We're a small team and answer every email, usually within one working day.

• Getting started
• Credits & plans
• Videos without captions
• Quizzes & My videos
• Troubleshooting
• Your account & data

Getting started

Where do I get Map Along?

Install it from the Chrome Web Store.

How do I map a video?

Open a video on YouTube and click Map this video in the Map Along bar above the recommendations (under the player in narrow layouts). The first time, sign in with Google. Then press play: places light up on the map the moment they're mentioned. Click any place in the list to jump the video to that moment.

Why do I need an account?

Mapping uses credits, so they need an account to belong to. We only receive your email address; see the Privacy Policy.

The video was already mapped and opened instantly. Is that right?

Yes. Map results are shared, so once anyone has mapped a video it opens straight away for everyone.

How do I stop mapping a video?

Click ✕ in the Map Along bar. That video won't open its map automatically any more; click Map this video to bring it back (free if you opened it before).

Credits & plans

How do credits work?

• One credit opens one video, and it's yours for good: reopening it, exporting it or taking its quiz uses no more credits.
• Videos over an hour use 2 credits. Videos over 2 hours can't be mapped.
• Videos without captions use one extra credit (see below).
• The Map this video button shows the cost before anything is charged.
• If mapping fails, the credits are refunded automatically.

What do the plans include?

• Explorer, $2.99/month or $24/year: 30 credits every month.
• Voyager, $5.99/month or $49/year: 120 credits every month, plus video quizzes and the blank-map challenge.

New accounts get 3 videos to try it, quizzes included. Credits refresh every month and don't roll over.

I subscribed but my credits didn't show up.

They usually arrive within a few seconds of the thank-you page. Close and reopen the Map Along toolbar popup to refresh it. If they're still missing after a few minutes, email us with your order number and we'll sort it out.

How do I change plan, update my card or cancel?

Click the Map Along icon in Chrome's toolbar, then Manage subscription. After cancelling, your plan and its credits run until the end of the period you paid for.

Can I get a refund?

If you haven't used any credits from a payment, you can get a full refund of that payment within 14 days. Email support@mapalong.app with your order number. See the Terms of Service for details.

Videos without captions

The panel says the video has no captions.

On the Explorer and Voyager plans, Map Along can listen to the video instead: click Transcribe and map. It takes about a minute per half hour of video and uses one extra credit (2 credits for videos up to an hour, 3 for longer ones). You see the exact cost before anything is charged. Anyone who opens that video's map afterwards pays the usual price.

On a trial account the panel offers the plans instead.

It says the video can't be transcribed.

• Only public videos can be transcribed, not private or unlisted ones, and not live streams.
• There's a daily limit on transcriptions per account, and an overall one to keep costs fair. Videos with captions always map as usual.
• If a video failed to transcribe twice in a day, it's paused until the next day.

A name in a transcribed video is spelled wrong.

AI transcriptions can misspell names, especially rare ones. Places are usually still found correctly; if one is wrong, email us the video link and the place.

Quizzes & My videos

Where are the quizzes?

Click the ? button on the map. Video quiz asks up to ten questions about what you watched; Blank map hides the labels and asks you to find the video's places. Quizzes are part of the Voyager plan and of the trial.

Where can I find videos I mapped before?

Click the Map Along icon in Chrome's toolbar. My videos lists every video you've opened, with its number of places and your best quiz score. Click one to reopen it with its map (free), or click Quiz to start its quiz straight away.

Can I export a map?

Yes: the download button on the map exports a spreadsheet (CSV), a file for Google Earth and My Maps (KML), or a picture of the map (PNG).

Troubleshooting

I don't see the Map Along bar on YouTube.

• It only appears on video pages (youtube.com/watch), not on the home page or Shorts.
• Reload the YouTube tab. If you just installed or updated Map Along, YouTube tabs that were already open need a reload.
• Check that Map Along is turned on in chrome://extensions.

"Couldn't read this video's captions."

Let the video start playing for a second, then click Try again. YouTube sometimes loads captions late, especially right after you open a video from another one. If it keeps failing on one video, email us its link.

"Got the previous video's captions."

This happens when YouTube is still showing the last video's captions after you switch videos. Click Try again; reloading the page always fixes it.

Sign-in fails or the Google window closes.

Try again from the Map Along icon in Chrome's toolbar. If you use more than one Google account, pick the one you subscribed with. Signing out and back in from the toolbar popup fixes most session problems.

"Can't reach the Map Along server."

Check your connection, and that an ad blocker or company firewall isn't blocking api.mapalong.app. If everything else works and Map Along doesn't, email us: it may be on our side.

A place is in the wrong spot, or missing.

Places are found by an AI model and can occasionally be wrong. Email us the video link and the place, and we'll fix the shared map for everyone.

Your account & data

How do I sign out?

Click the Map Along icon in Chrome's toolbar, then Sign out.

How do I delete my account?

Email privacy@mapalong.app from the address you signed in with. Cancel any running plan first under Manage subscription. We'll delete your account and reply within 30 days. More in the Privacy Policy.

Anything else?

Ideas, partnerships or using Map Along in a classroom: hello@mapalong.app.